Where can I download a free FTP? We recommend couple of free FTP sites: SmartFTP and AceFTP

I cannot connect to my server, why? If your FTP programme is not connecting properly, it may happen because: - Your firewall could be blocking it - If you are behind a router enable passive FTP mode - Make sure you have the IP from your welcome email for host name;       only the numbers don't add ftp, www or anything else - Make sure your username and password match what is in your welcome email - Some FTP programs require a path in order to connect;       your path would be /home/putYOURusernamehere/public_html

I cannot upload my files, what is wrong? Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space.

I changed my cPanel password, why FTP password is still the same?

Allow at least 24 hours for your FTP password to synchronise  with your cPanel password. If it does not work after that time, please submit support ticket.

Why my FTP is very slow and disconnecting me a lot? Go into your FTP options and see if passive mode is checked- if yes, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet.